Privacy Policy

Last updated: 1 January 2025

Return Eligibility

  • Products must be unopened, unused, and in their original sealed packaging.
  • We cannot accept returns of opened products unless they arrived damaged, defective, or incorrect.
  • Returns must be initiated by contacting us at hello@peakloom.co.uk before sending anything back.
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Return Windows by Region

  • USA, Canada, Australia & other non-EU countries: you may return unopened items within 30 days of receiving them.
  • European Union customers: under the EU Consumer Rights Directive you may cancel and return your order within 14 calendar days of receipt. This right does not apply to opened consumable products for hygiene reasons, unless faulty or damaged.

Exchanges

  • Exchanges are only possible for unopened products of the same type, subject to availability.
  • If you received a damaged or incorrect product, we will replace it at no cost.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refund times may vary depending on your bank or payment provider.

Non-Returnable Items

  • Opened or partially used consumable products (unless faulty or damaged on arrival).
  • Final sale or clearance items.
  • Gift cards.
  • Customized or personalized products (unless defective or damaged).

Return Address

All returns must be shipped to: FYNK LTD, 21-23 Ripple Road, Barking, IG11 7NN, United Kingdom. Please include your order number and contact details inside the package to avoid delays.

How to Initiate a Return

Email hello@peakloom.co.uk with your order number, reason for return, and whether you would like a refund or replacement. Our team will provide return instructions. Send the product back using a tracked service, as we are not responsible for items lost in return shipping.

If you have any questions about returns or refunds, contact our support team: Email hello@peakloom.co.uk, Phone +44 7986 952427. Business hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT, London). Thanks for choosing PEAKLOOM.